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    After Sales Services All our products are manufactured under strict quality control and are designed for long life. But if something does occur, it is good to know that we provide comprehensive warranties. All of our products have one year guarantee. We provide full technology support service life-long!

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    Delivery And Package ALL OF FAYON PRODUCTS PACKAGE IS PLYWOODEN CASE WITH STEEL/SOLID WOOD FRAME(WITH custom suffocating free MARK). Inside with anti-moisture plastic bag.

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    Maintenance First time using the oil-water separator, please well noted to add liquid lubrication oil into the reservoir. Like the pictures below: (Regular adding lubrication oil could improve the stability of the air cylinder and lengthen its life.) ๏ After long time using, the water collect bottle on the separator will collect some water, please push the outlet at the bottom of the bottle to drain the water out, which will cause the large Airflow sound, but it’s normal and safety for operator. ๏ Regularly clean the roller with cold water or ethyl alcohol. (Prohibit scrubbing the roller by cold water when the roller heating, or it will cause the partial rough and crack, shorten the life of the roller.) ๏  Avoid the hard and sharpen object broken the roller. ๏  Please hang up the up-roller by yellow hanging hooks when machine idled for long time, which will protect the rollers out of deformation.

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    Customization services The products can be specially researched, designed and processed on request. Zhongyuan Roller can do OEM according to customers’ request. You can get the test report for FREE.

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    One-to-one service strategy Zhongyuan Roller adheres to the "one-to-one" service strategy. There will always be one staff to service for you avoiding the predicament of the multilateral communication.

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    Cargo tracking Excellent service will be provided to remind each link in the whole process from the sea booking, shipping to the arrival of the products. The latest dynamic state can also be searched on our website yourselves.

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    Perfect complaint management Customer complains→Zhongyuan Roller provides a plan to solve the complaint →Discuss the plan→Confirm the plan and execute→Satisfaction survey. Only 5 steps is needed to deal with the complaints easily and perfectly.

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    High efficiency & short delivery time Production will be arranged immediately after receiving the prepayments in 24 hours. The deadline of every process will be controlled strictly to guarantee the short delivery time. Zhongyuan Roller sends documents to you by DHL which is the fastest and most expensive in the world. The aim is to save time for customers. But the fee is paid by Zhongyuan Roller.

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